Looking for a career where you can make a difference every day? Bring your engagement, collaboration, and performance skills to make a positive impact to our consumers.

Serco supports the Centers of Medicare & Medicaid Services as a prime for their Department of Health and Human Service contract which supports the Affordable Care Act. Our team reviews and processes the applications and then sends them on to the marketplace to obtain healthcare.

The Business Process Analyst II will support the product line by providing research and workflows of existing business processes with the objective of identifying areas for operational improvement and making suggestions for streamlining current processes to verify and adjudicate consumer attestations related to Health Insurance Marketplace applications. The business process analysist will translate documents to Spanish as needed that meets with the Culturally and Linguistically Appropriate Services (CLAS) and Health Equity Guidelines.

The ideal candidate will be analytically minded, be able to effectively work in a fluid and fast-paced work environment, possess outstanding communication skills, and be a team player. Furthermore, the ideal candidate should be well versed in gathering, scrutinizing, and writing complex business requirements and understand how to translate these into test cases.

 Full-time remote work is currently in effect due to the pandemic. If you are selected for this role, once it is safe to return to the office, you will be working out of one of our CMS Sites – Herndon, VA; Lawton, OK; Rogers, AR; London, KY

As a Business Process Analyst II, you can expect to:

• Gather, analyze, and write business requirements
• Design and write test cases
• Create business use cases and conduct user acceptance testing to ensure software/system enhancements meet business requirements
• Understand and grow in business processes to ensure requirements are in alignment with customer’s strategy, goals, and objectives
• Review data and trends to ensure that process outputs are achieving the desired results and that services are meeting agreed upon service levels
• Identify issues and risks, develop mitigation plans, track action items, work with cross-functional teams and product lines to ensure proper resolution and adherence to customer guidelines
• Condense complex business processes into clear and actionable user stories
• Create project charters and business requirements documents for major projects and innovations
• Update user instructions based on current and new processes
• Translate documents and call scripts to Spanish
• Take lead on client document deliverables

To be successful in this role, you must have:

• Bachelor’s degree from an accredited institution and 5-7 years of relevant work experience or a master’s degree from an accredited institution and 3-5 years of relevant work experience. Equitable work experience may be considered.
• Ability to read, write and speak Spanish.
• Familiarity with SDLC software methodology or Agile
• Business requirements gathering and writing experience
• Familiarity with JIRA, Microsoft Suite, VISIO, and SharePoint
• Strong data-driven analytical, organizational, and problem-solving skills

Additional desired experience and skills:

• PMP Certification
• Six Sigma
• Previous Contact Center knowledge is favorable but not required
• Knowledge of CLAS
• Knowledge of Health Equity Guidelines
• Writing SQL queries
• Ability to develop SQL monitoring reports on current processes and future innovation
• Leveraging SQL to identify and research potential issues on current processes and future innovations

If you are a detail-oriented person who is looking to join a passionate Serco team- then submit your application now for immediate consideration.  It only takes a few minutes and could change your career!

To APPLY  –     https://careers-sercona.icims.com/jobs/53722/business-process-analyst-ii-bilingual/job