Serco is Hiring a Business Process Consultant II

If you love high profile and challenging programing projects supporting the CMS-ES Eligibility Support Contract- Serco has a great opportunity for you!

This Business Process Consultant II will be on a dynamic team, supporting the CMS Mailroom at our London, Kentucky location. Bring your expertise and collaborative skills to make an impact towards our team providing support to millions of consumers seeking healthcare coverage via the Health Insurance Marketplace.

The ideal candidate should have a good understanding of managing business processes, technical knowledge, analytical minded, problem solver, comfortable with speaking to a diverse audience, and able to think through a wide range of issues with confidence. The candidate should be able to work in a fast-paced environment, handle multiple, concurrent activities with short turnaround times for internal and external customers. You will help to troubleshoot problems within the program, providing analysis and solution recommendations.  Expertise and work efforts are focused on the analysis of Mailroom’s business goals, objectives, needs and the business environment to solve technical problems.

In this role, you will:

• Participate in strategy sessions with managers, cross functional teams and/or as directed by Product Line Manager.
• Develop/validate requirements, business processes, technical requirements, and perform analysis of operational workflow and metrics, as required
• Translate business requirements, using data analysis and metrics to drive the right business outcomes.
• Work with Serco technical teams to effectively design, develop, and launch scalable solutions that address consumer needs while meeting high standards for delivery.
• Identify, develop, and implement process improvements for your subject matter expert area
• Develop and maintain effective and efficient working relationships with other department subject matter expert
• Managing competing priorities with a positive resolution and teamwork.

Qualifications

To be successful in this role you will have:

• Bachelor`s degree in related field from an accredited institution with 5 to 7 years of relevant work experience.
• Familiarity with JIRA, Microsoft Suite, and SQL.
• Previous Experience with Software Development Life Cycle (SDLC).
• Proven ability to learn quickly, distill complex scenarios into the easily understandable synopses and communicate persuasively, in both written and verbal forms.
• Problem solving skills.
• Must be able to analyze and document one or more of an organization`s processes.
• Must be able to meet with subject matter experts within the organization to gather process information and/or requirements.
• Must be able to Design and document new processes and obtains organizational feedback.
• Must be able to communicate process flows or requirements to staff for software development efforts or as part of procedural training.
• Experience interacting with senior level staff to propose process modifications.
• Enjoy working in a collaborative and team environment.

Additional desired experience and skills:

• Project Management Professional (PMP) certification
• Six Sigma
• Experience working with APIs, event based processing, and big data.
• CMS eligibility support experience a plus.

If you are interested in supporting our mission and working with a passionate team – then submit your application now for immediate consideration.  It only takes a few minutes and could change your career!

https://careers-sercona.icims.com/jobs/50902/business-process-consultant-ii/job?mode=view